Refund policy

Last updated: 9 September 2026

We want the piece on your body, not in a box. This policy explains returns, exchanges, resizes, and refunds for Veroni Jewelers. EEA and UK customers also have statutory cancellation rights described below; those rights are not reduced by our 30-day commercial policy.

30-day commercial returns

You may return an unworn, unaltered piece within 30 days of delivery for a refund to the original payment method, if it arrives back to us in original packaging with tags, cards, and the Veroni box.

Start the return at veronijewelers.com/pages/returns or from your account. Do not ship a piece until we send a prepaid insured label.

EEA and UK statutory withdrawal (14 days)

If you are a consumer in the EEA or United Kingdom buying at a distance, you have 14 days from delivery to withdraw from the contract for goods that are not personalized. Notify us at info@veronijewelers.com or via the returns form. You then have 14 days to send the piece back. For a valid statutory withdrawal, we refund the price and standard outbound delivery cost within 14 days after you notify us. We may withhold reimbursement until we receive the goods or you provide evidence of sending them back, whichever happens first. Additional costs of a delivery upgrade above our least expensive standard option need not be refunded. You bear return-shipping risk unless the goods are defective. Our prepaid label is offered as a convenience; if you use it, we may deduct the actual return-shipping cost from the refund for statutory withdrawals, except where the goods are defective or not as described.

The 14-day right is included inside our 30-day commercial window — you do not get 44 days.

What cannot be returned

  • Engraved, named, or otherwise personalized pieces, and goods made to your specifications, once production has started — including sized-to-order rings after the workshop has begun that size — except if defective or not as described.
  • Pieces worn, resized, or altered by another jeweler, or returned without packaging.
  • Gift cards.

The exception for made-to-specification or personalized goods applies only where the goods qualify for that exception under applicable law; merely selecting an ordinary stock option does not by itself waive statutory rights. Our commercial requirements about condition and packaging do not remove statutory withdrawal rights. For statutory withdrawals, you may inspect the goods as you would in a shop; you may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning. Missing original packaging alone does not automatically cancel a statutory withdrawal right. These conditions do not affect your rights for defective or misdescribed goods.

How to return

  1. Submit the returns form with your order number, or email info@veronijewelers.com, or write from your logged-in account.
  2. We reply within one business day with a prepaid insured label (or instructions).
  3. Pack the piece in its original box. We inspect on arrival (typically 3–5 business days after we receive it).
  4. Approved refunds go to the original payment method within 5–10 business days after inspection (faster where the law requires, including the 14-day EEA/UK timeline above).

Contacting us first helps us identify and safely process your return. Prior authorization or use of our label is not a condition of exercising a statutory withdrawal or other mandatory consumer remedy.

Exchanges

We exchange size, gold color, or gemstone subject to availability. Use the same form and write “exchange.” If the new piece costs more, we invoice the difference; if less, we refund the difference.

Ring resize

One complimentary resize is included within 60 days of delivery. After that we still resize in the workshop — write for a quote. A resize is not a return.

Damaged, defective, or wrong item

Please photograph the packaging and piece and contact us as soon as possible, ideally within 7 days of delivery. This requested notification period does not limit any statutory guarantee, right to reject defective goods, or other mandatory remedy. We will repair, replace, or refund, including return shipping. This is in addition to any legal guarantee of conformity (EEA two-year guarantee of conformity; UK Consumer Rights Act remedies).

Refund details

  • No restocking fee on eligible returns.
  • U.S. and Canada complimentary outbound shipping is not deducted.
  • Europe: if you paid the $29 insured-express fee and the return is for change of mind, that outbound fee is non-refundable except where law requires (defective goods, or EEA/UK statutory withdrawal on standard shipping as described above).
  • Duties you paid to a carrier on delivery are between you and that carrier unless the return is our error.

Contact

info@veronijewelers.com · 728 South Hill Street, Los Angeles, California 90014, United States · Request a return