Shipping policy

Last updated: 10 September 2026

We ship finished jewelry from our Los Angeles workshop. Every package is packed in Veroni gift packaging and sent insured. Tracking is emailed when the carrier scans the parcel.

Where we ship

  • United States — all 50 states, D.C., and APO/FPO where the carrier allows.
  • Canada — all provinces and territories served by our carriers.
  • Europe — European Union member states, the United Kingdom, Norway, Switzerland, Iceland, and Liechtenstein.

We do not currently ship to other countries. If your country is not listed at checkout, we cannot complete the order.

Production time

Orders placed before 10:00 AM Pacific ship the same business day. Orders placed at or after 10:00 AM, on weekends, or on holidays ship the next business day. Business days are Monday–Friday, excluding holidays. Personalized work with a longer lead time expressly stated on the product page follows that stated timing.

Shipping methods and prices

  • United States — Complimentary insured express. Estimated transit: 2 business days after dispatch. Product-page arrival dates account for the cutoff, weekends, and holidays; carrier delays and address-specific exceptions can affect delivery.
  • Canada — Complimentary insured express. Typical transit 2–5 business days after ship date.
  • Europe — Insured express at $29 USD. Complimentary on orders of $500 USD and above (before tax/duties). Typical transit 3–7 business days after ship date.

Checkout shows the live rate for your address. We choose UPS, FedEx, or DHL based on destination and insured value. Signature on delivery may be required for higher-value orders.

Duties, VAT, GST, and taxes

  • United States — applicable state and local sales tax is calculated at checkout.
  • Canada — GST/HST/PST is calculated at checkout where supported. Import duties, if not collected at checkout, may be charged by the carrier on delivery; you are responsible for those charges.
  • Europe / UK — VAT is calculated at checkout where Shopify Tax is available. Import duties, if not prepaid, may be collected by the carrier. We do not under-declare jewelry value on customs forms.

Address accuracy

You are responsible for a complete, correct shipping address including apartment, buzzer, and postal code. We are not responsible for parcels delivered to an address you entered incorrectly. Address changes after the carrier scans the parcel are not guaranteed and may incur a fee.

Delays, lost, and damaged parcels

Once a parcel is with the carrier, transit times are estimates. If a parcel is lost or damaged in transit, email info@veronijewelers.com promptly, ideally within 7 days of the delivery date (or expected date). This requested reporting period does not reduce your statutory rights or our responsibility for delivery under applicable law. We will file the insurance claim and repair, replace, or refund.

Questions

info@veronijewelers.com · Full shipping page